Ethics and Use of Communication

Below is the Ethics policy outline in the Consultant manual and the Use of Communication services which can be found under the company’s Terms of Use section.

ETHICS

Usborne Books & More takes pride in our reputation of having the highest integrity, offering quality products and providing superior customer service. Each consultant must protect and enhance this reputation by being honest and accountable with clients, other consultants and the Home Office.

Amazon – Usborne Books & More Consultants are not permitted to sell Usborne Books & More products on Amazon, Ebay or Etsy; doing so will result in termination of their business.

There are several guidelines you need to follow as an Usborne Books & More consultant when making business contacts.

  1. Usborne Books & More has no territories, which means that no one consultant “owns” an individual or organization. The fact that a particular consultant may have been the first or last to deal with an individual or organization does not give that consultant the exclusive right to continually deal with that individual or organization. They are free to deal with the consultant of their choice and should not be put in the position to render judgment between Usborne Books & More consultants. Booth events and listed schools and libraries are an exception. Please refer to the booth policy and the School & Library Manual for more details.
  2. It is unprofessional and unproductive for several consultants to approach individuals or organizations at the same time. When approaching individuals or organizations for the first time, it is required that you see if there is an established relationship with another Usborne Books & More consultant. If they are satisfied with the current consultant with whom they are dealing, it is beneficial for you to seek business opportunities elsewhere. If this occurs, it is most appropriate for you to say, “I am delighted that you have an Usborne Books & More representative and enjoy our product.”
  3. Always present a professional image. If you feel that a situation has been mishandled, express your concern to the other consultant involved or your up-line leaders, never to the customer or organization. Your business success will be achieved in working with other consultants in a professional manner.

USE OF COMMUNICATION SERVICES

The Usborne Books & More Web Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
  • Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
  • Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
  • Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.
  • Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
  • Conduct or forward surveys, contests, pyramid schemes or chain letters.
  • Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
  • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
  • Restrict or inhibit any other user from using and enjoying the Communication Services.
  • Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
  • Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
  • Violate any applicable laws or regulations.
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